Program Overview

Because we’re smarter together, we’re covering the entire spectrum: market, product, and point-of-view – with an impressive keynote speaker, new educational tracks, cross-market learning, and more connection-making with peers and vendors.

Jon Acuff

Keynote Speaker – Jon Acuff

DO OVER: INVESTING IN THE 4 THINGS THAT EVERY GREAT BUSINESS NEEDS TO NAVIGATE CHANGE

The rate of change gets faster and faster each day. Technology is changing. Careers are changing. Whole industries are changing. Value systems are changing. Some companies will get stuck. Other companies will thrive amidst the turbulence.

Change is upon us and depending on how you approach it, it can be either overwhelming or an opportunity. The key is to see it for what it really is, a Do Over, a chance to reset. And if you want to navigate a Do Over, the best leaders in the world, running small businesses to massive corporations, know it takes four investments: Relationships, Skills, Character, and Hustle.

The good news is, your business and your employees already have everything they need to make the best of a Do Over. You already have each of those four critical investments, now it’s time to amplify them and apply them in a new way.

Change is coming for all of us.

Get ready. Get working. Get stuck-proof!

Schedule Overview

Tuesday, May 12

10:00 AM - 5:00 PMRegistration
10:00 AM - 5:00 PMInstitutional One-On-Ones
10:00 AM - 5:00 PMProduct Labs & Hands-On Stations
10:00 AM - 4:00 PMFlip the Pharmacy Bootcamp for Community Pharmacies
10:00 AM - 4:00 PMExhibitor Set-Up
10:00 AM - 5:00 PMHME Immersive for SystemOne Users
2:00 PM - 4:00 PMSNF Patient-Driven Model (PDPM) for Institutional Pharmacies
5:00 PM - 7:30 PMExhibit Hall
6:00 PM - 7:30 PMWelcome Reception in Exhibit Hall

Wednesday, May 13
Thursday, May 14
Friday, May 15

Schedule subject to change

SystemOne® Customers – Join Us at iQ!

At the all-new iQ Conference, we're acknowledging that we're smarter together. We're excited to announce a day just for our HME/DME customers!

One-Day, Pre-Conference HME Immersive
Tuesday, May 12, 10 AM - 5 PM

Sessions include:
  • SystemOne® overview
  • Report options
  • Accounts receivable
  • Integrating SystemOne, pharmacy, and Point-of-Sale
  • Special Medicare documentation session with Michael Hanna, MPA, CDME, provider relations senior analyst for CGS Administrators, the DME MAC for Jurisdiction C
We'll conclude with the main conference Welcome Reception in our Exhibit Hall.

 HME Immersive Only

$99

Attend only the one-day immersive, concluding with the conference Welcome Reception.

Full Conference + HME

$249
with code EB20 until March 31

Register for the full conference and attend the HME Immersive.

Education Opportunities

Customize Your Conference Experience

Filter and Choose Your Suggested Schedule:
Show All
Community with NRx
Community with SharpRx
Institutional (LTC) with PrimeCare
Institutional (LTC) with Other PMS
Community IT Track
Institutional (LTC) IT Track
Business
Continuing Education
8:00 am
8:30 am
9:00 am
9:30 am
10:00 am
10:30 am
11:00 am
11:30 am
12:00 pm
12:30 pm
1:00 pm
1:30 pm
2:00 pm
2:30 pm
3:00 pm
3:30 pm
4:00 pm
4:30 pm
5:00 pm
5:30 pm
6:00 pm
6:30 pm
7:00 pm
7:30 pm
TUE
TUE
Flip the Pharmacy (4 CEU)
10:00 am - 4:00 pm
This fast-paced program will present FTP’s six project domains and related change packets.
Flip the Pharmacy (4 CEU)
Market Focus
Community
Profile
Community with NRx, Community with SharpRx, Continuing Education

Audience
Pharmacy owners, pharmacy techs, and operational staff 

Speakers
Cody Clifton, Pharm.D., CPESN® USA and Zach Princell, Pharm.D., Assistant Product Manager

Looking to transform your pharmacy and explore other revenue opportunities? This fast-paced program will present FTP’s six project domains and related change packets. Plus, learn how to implement the domains in your pharmacy operation during three hours of pharmacy management system training (no ACPE hours).

Learning Objectives:

  • Discover how FTP can change your business.
  • Identify the six project domains.
  • Use NRx® to implement the domains in your pharmacy.

Flip the Pharmacy Lunch
12:00 pm - 1:00 pm
Flip the Pharmacy Lunch
Profile
Community with NRx, Community with SharpRx, Continuing Education

SNF PDPM (2 CEU)
2:00 pm - 4:00 pm
Learn what services your pharmacy can provide to assist SNFs to adapt to this new reimbursement methodology and succeed.
SNF PDPM (2 CEU)
Market Focus
Institutional
Profile
LTC with PrimeCare, LTC with Other PMS, Continuing Education

Audience
Skilled nursing facility pharmacy providers

Skilled Nursing Facilities (SNFs) have a new reimbursement methodology for 2020. While there is no direct impact on pharmacy reimbursement, the trickle-down effect will likely have an impact. Learn what services your pharmacy can provide to assist SNFs to adapt to this new reimbursement methodology and succeed.

Learning Objectives:
• Understand the PDPM.
• Identify how the PDPM has impacted SNFs.
• Pinpoint which pharmacy services can benefit facilities as they transition to this payment model.

Exhibit Hall & Welcome Reception
5:00 pm - 7:30 pm
Exhibit Hall & Welcome Reception
Profile
Community with NRx, Community with SharpRx, LTC with PrimeCare, LTC with Other PMS, Community IT Track, LTC IT Track, Business, Continuing Education

WED - General
WED - General
Breakfast
8:00 am - 8:50 am
Breakfast
Profile
Community with NRx, Community with SharpRx, LTC with PrimeCare, LTC with Other PMS, Community IT Track, LTC IT Track, Business, Continuing Education

Mission Possible with Kevin Welch
9:00 am - 10:00 am
Mission Possible with Kevin Welch
Market Focus
Community & Institutional
Profile
Community with NRx, Community with SharpRx, LTC with PrimeCare, LTC with Other PMS, Community IT Track, LTC IT Track, Business

Success happens when commitment and focus unite individuals to reach a common goal. We’re stronger, better, and smarter together. QS/1 and Integra know pharmacists are invaluable to the healthcare ecosystem and we share your belief in serving others. We know that accomplishing any mission is possible when you have the right people on the right team. See how Smith Technologies plans to help you reshape your business model and how you serve your communities.

Learning Objectives:

  • See examples of transformative efforts underway at Smith Technologies.
  • Be inspired to do more.
  • Rest assured of your decision to team with QS/1 and Integra.

The Future of Pharmacy (1 CEU)
10:00 am - 11:00 am
The Future of Pharmacy (1 CEU)
Market Focus
Community & Institutional
Profile
Community with NRx, Community with SharpRx, LTC with PrimeCare, LTC with Other PMS, Community IT Track, LTC IT Track, Business, Continuing Education

Audience:
Pharmacists and pharmacy techs

Speaker:
Rebecca Snead, Executive Director, National Alliance of State Pharmacy Associations (NASPA)

As reimbursement margins continue to shrink and PBMs create additional policies detrimental to pharmacy’s financial stability, pharmacists are looking for new opportunities. Studies like the Asheville Project and others have shown the value of pharmacists’ increased involvement in patient care – improved patient outcomes and reduced healthcare costs. On the federal level, provider status has stalled, but many states are embracing it and encouraging pharmacist participation on the patient care team. Learn where we’re expanding our scope of practice and what options are available.

Learning Objectives:
• Know the state of federal provider status.
• Discover opportunities to expand your scope of practice.
• Identify support systems for legislation and implementation of non-dispensing revenue-generating functions.

Medical At Home (1 CEU)
11:00 am - 12:00 pm
Medical At Home (1 CEU)
Market Focus
Community & Instituational
Profile
LTC with PrimeCare, Business, Continuing Education

Audience
Pharmacies that provide LTC services to homebound patients

The medical at home model represents a shifting population of patients who prefer to receive the same care they would receive in an LTC facility in their homes. LTC pharmacists are providing the same valuable services they provide to skilled nursing patients, but the services are being delivered in patients’ homes. NCPA® has asked CMS to recognize these pharmacy services regardless of where the patient resides and issue guidance formally recognizing patient residence code “01” (home) with level of service “7” (medical at home) at the same level as patient residence code “3” (nursing facility) or “9” (intermediate care facility/mentally retarded). Skilled Nursing Facilities (SNFs) have a new reimbursement methodology. Learn what services your pharmacy can provide to help them adapt and succeed.

Learning Objectives:
• Define the medical at home model.
• Identify which pharmacy services are used in the medical at home model.
• Know the status of the request to recognize medical at home pharmacy services.

Emerging Technologies: IT
11:00 am - 12:00 pm
Emerging Technologies: IT
Market Focus
Community & Institutional
Profile
LTC IT Track

Audience:
All

Speaker:
Abel Cruz, Vice President of Cloud Computing – Smith Technologies

The successful pharmacy of the future must be skilled at using various emerging technologies to drive performance improvement. The expectations placed on pharmacies are rising as healthcare industry stakeholders respond to value-based reimbursement models, healthcare consumerism, and increased competition. Come explore emerging pharmacy technologies and other technology trends that can help pharmacies grow and succeed in this new healthcare environment.

Learning Objectives:
• Learn about disruptive and emerging technologies in the pharmacy space.
• Hear why these technologies should be embraced.
• Explore the competitive and financial advantages of researching, planning, and implementing disruptive and emerging technologies.

Lunch
12:00 pm - 1:00 pm
Lunch
Profile
Community with NRx, Community with SharpRx, LTC with PrimeCare, LTC with Other PMS, Community IT Track, LTC IT Track, Business, Continuing Education

Exhibit Hall
12:00 pm - 2:30 pm
Exhibit Hall
Profile
Community with NRx, Community with SharpRx, LTC with PrimeCare, LTC with Other PMS, Community IT Track, LTC IT Track, Business, Continuing Education

Specialty Pharmacy
2:30 pm - 3:30 pm
Specialty Pharmacy
Profile
Business

Audience:
All

Specialty pharmacy has seen tremendous growth over the last decade. Accreditation plays a large part in becoming a participating pharmacy for certain medications. There are several options for accreditation opportunities for your pharmacy, but it’s important to recognize the one that’s right for you. Hear from one of your peers on their experience with accreditation and its benefits.

Learning Objectives:
• Discuss different accreditation agencies.
• Find out how long the accreditation process takes.

Emerging Technologies: Business (1 CEU)
2:30 pm - 3:30 pm
Emerging Technologies: Business (1 CEU)
Profile
Community with SharpRx, Community IT Track, Continuing Education

Audience:
All

Speaker:
Abel Cruz, Vice President of Cloud Computing – Smith Technologies

The successful pharmacy of the future must be skilled at using various emerging technologies to drive performance improvement. The expectations placed on pharmacies are rising as healthcare industry stakeholders respond to value-based reimbursement models, healthcare consumerism, and increased competition. Come explore emerging pharmacy technologies and other technology trends that can help pharmacies grow and succeed in this new healthcare environment.

Learning Objectives:
• Learn about disruptive and emerging technologies in the pharmacy space.
• Hear why these technologies should be embraced.
• Explore the competitive and financial advantages of researching, planning, and implementing disruptive and emerging technologies.

IT Threats
2:30 pm - 3:30 pm
IT Threats
Profile
LTC IT Track

Audience:
Administrators, IT managers, and IT staff

This class will address the ongoing, growing threat of data breaches. We will examine the types of threats your pharmacy may face and identify different groups who produce threats and the differences in these threats. The class will also detail the evolution of security threats, social engineering, and ransomware.

Learning Objectives:
• Understand the financial consequences of a data breach.
• Recognize the types of hackers and data breaches.
• Define potential threats, including spam, phishing, ransomware, social engineering, etc.
• Identify best practices for recognizing, preventing, and managing IT threats.

Audit Prep and Prevention (1 CEU)
3:30 pm - 4:30 pm
Audit Prep and Prevention (1 CEU)
Market Focus
Community & Institutional
Profile
Community with NRx, Community with SharpRx, LTC with PrimeCare, LTC with Other PMS, Community IT Track, LTC IT Track, Business, Continuing Education

Pharmacy audits continue to plague pharmacies. New tactics and traps are constantly being applied to maximize penalties imposed by PBMs. With thin margins, pharmacies can ill afford takebacks from an audit. This class will cover common audit discrepancies affecting pharmacies and the latest strategies employed to recoup pharmacies’ profits. We will review Medicare Part D and LTC audit challenges as well.

Learning Objectives:

  • Identify practices in your pharmacy that are most likely to trigger an audit and learn how to avoid them.
  • Identify and describe the current industry audit trends.
  • Explain and evaluate Medicare Part D and LTC audit challenges.
  • Be able to discuss how pharmacy staff can incorporate audit prevention strategies into workflow.

WED - Community
WED - Community
Community to LTC
11:00 am - 12:00 pm
Community to LTC
Market Focus
Community
Profile
Community with NRx

Looking for other revenue opportunities for your pharmacy? Adding the ability to service LTC facilities from your pharmacy may provide a good growth opportunity. This class will provide lessons learned and processes to help you determine if this is a strategic direction for your pharmacy.

Learning Objectives:

  • Examine the benefits of branching into the LTC market. 
  • Learn the differences between assisted living vs. skilled nursing and the requirements for service.
  • Recognize the changes that will need to happen in your pharmacy workflow.

Increase Your NRx IQ
11:00 am - 12:00 pm
Increase Your NRx IQ
Market Focus
Community
Profile
Community IT Track

Audience
NRx users

Speaker
Zachary H. Princell, Pharm.D., Assistant Product Manager

NRx, a complete pharmacy management solution built with decades of experience, provides flexible tools that community pharmacies need to successfully manage workflow. In this class, Zach will demonstrate the new features and functionality available in NRx and provide a high-level roadmap for the future.

Learning Objectives:

  • Explain and demonstrate new features available in Service Packs 30, 31, and 32.
  • Explain and demonstrate the latest enhancements to existing features in NRx.
  • Review a high-level roadmap of forecasted features and enhancements.

SharpRx Updates
11:00 am - 12:00 pm
SharpRx Updates
Market Focus
Community
Profile
Community with SharpRx

Audience
SharpRx users

Speaker
Tommy Shovlin, Lead Product Analyst

Gain an understanding of SharpRx 20.2 enhancements. Also, preview release 20.6 and see an overview of our future plans.

Learning Objectives:  

  • Understand how to use the facility features in release 20.2.
  • Become familiar with using Tall Man lettering and hazardous drug indicators.
  • Discover additional features in releases 20.2 and 20.6.

eCare Plans in NRx
2:30 pm - 3:30 pm
eCare Plans in NRx
Market Focus
Community
Profile
Community with NRx

Want to stay ahead of the curve and show your value on the patient healthcare team? Provide more clinical care services and document them with the Pharmacist eCare Plan. This session will focus on mastering the documentation of Pharmacist eCare Plans in NRx. We will review new eCare Plan features and enhancements and explore how to best use the software to improve patient health outcomes. Learning Objectives:

  • Understand the purpose and value of the Pharmacist eCare Plan.
  • Demonstrate new features and enhancements related to eCare Plans.
  • Learn how to properly document an eCare Plan using a sample patient case.

Getting the Most out of SharpRx
2:30 pm - 3:30 pm
Getting the Most out of SharpRx
Market Focus
Community

Audience
SharpRx users

Speaker
Rich Muller, Product Manager

Are you getting the most out of this easy, intuitive solution? Learn about lesser known or misunderstood features in SharpRx.

Learning Objectives:  
• Understand how to properly use owes and partial fills.
• Learn the differences between Health-Minder® and Cycle Rx.
• Learn about right-click functionality and shortcut keys.

See the value in using multiple wholesalers for increased purchasing power.

WED - Institutional
WED - Institutional
DocuTrack 7.x
11:00 am - 12:00 pm
DocuTrack 7.x
Market Focus
Community & Institutional
Profile
LTC with Other PMS

Audience
All

Speaker
Chelsea Grail, Implementation Manager

DocuTrack 7.x introduces new ways to manage pharmacy processes that bring users more information where and when they need it. This class will cover new features like Unified Search, Document Counts, Mass Send, Lock Icon, incoming electronic prescriptions, and many more.

Learning Objectives:
• Understand high-level 7.x features and how they can benefit your pharmacy workflow.
• Streamline your documents by creating routing/import rules that target information in the new SCRIPT 2017071 fields.
• Learn how to load electronic prescriptions in PrimeCare/NRx from DocuTrack.
• Identify best practices.

PrimeCare IQ
2:30 pm - 3:30 pm
PrimeCare IQ
Market Focus
Institutional
Profile
LTC with PrimeCare

DocuTrack Search
2:30 pm - 3:30 pm
Converting from search folder to folder destination workflow
DocuTrack Search
Market Focus
Institutional
Profile
LTC with Other PMS

Audience
DocuTrack administrators and users

Speaker
Keri Nelson, Implementation Manager

This class will provide you with an understanding of how to convert standard Search Folder workflow to easier-to-use Folder Destination workflow. Learn the differences, the advantages, as well as the dependencies between the two options. We will cover the benefits of switching, ease of creating, ease of managing, and conversion considerations.

Learning Objectives:
• Understand Folder Destination workflow.
• Discover the reasons to have both Search Folder and Folder Destination in your workflow.
• Identify Folder Destination workflow best practices.
• Learn how to update document import rules to support folders.
• Learn how to convert your “No Association” search folder to “New” folder and ensure there are no black holes.

THU - General
THU - General
Breakfast
8:00 am - 8:50 am
Breakfast
Profile
Community with NRx, Community with SharpRx, LTC with PrimeCare, LTC with Other PMS, Community IT Track, LTC IT Track, Business, Continuing Education

Speaker: Jon Acuff
9:00 am - 10:00 am
Speaker: Jon Acuff
Profile
Community with NRx, Community with SharpRx, LTC with PrimeCare, LTC with Other PMS, Community IT Track, LTC IT Track, Business

DO OVER: INVESTING IN THE 4 THINGS THAT EVERY GREAT BUSINESS NEEDS TO NAVIGATE CHANGE

Speaker:
Jon Acuff, New York Times bestselling author INC Top Leadership Speaker

The rate of change gets faster and faster each day. Technology is changing. Careers are changing. Whole industries are changing. Value systems are changing. Some companies will get stuck. Other companies will thrive amidst the turbulence.

Change is upon us and depending on how you approach it, it can be either overwhelming or an opportunity. The key is to see it for what it really is, a Do Over, a chance to reset. And if you want to navigate a Do Over, the best leaders in the world, running small businesses to massive corporations, know it takes four investments: Relationships, Skills, Character, and Hustle.

The good news is, your business and your employees already have everything they need to make the best of a Do Over. You already have each of those four critical investments, now it’s time to amplify them and apply them in a new way.

Change is coming for all of us.
Get ready.
Get working.
Get stuck-proof!

Cannabinoids (1 CEU)
10:00 am - 11:00 am
Cannabinoids (1 CEU)
Market Focus
Community & Institutional
Profile
LTC with PrimeCare, LTC with Other PMS, Community IT Track, Business, Continuing Education

Marijuana and CBD products are a hot topic of debate regarding their effectiveness and the appropriate method of safe dispensing/distribution. In this session, we will review the pharmacology of various products as well as their indications, adverse effects, and drug interactions.

Learning Objectives:

  • Know the pharmacology of cannabinoids and the current state of medical and recreational marijuana availability.
  • Be able to discuss the current status of pharmacist involvement with medical marijuana (MMJ) and CBD products.
  • Describe the data regarding cannabinoid use.
  • Identify adverse consequences of marijuana use, including drug-drug interactions.

Specialty Pharmacy
11:00 am - 12:00 pm
Specialty Pharmacy

Audience:
All

Specialty pharmacy has seen tremendous growth over the last decade. Accreditation plays a large part in becoming a participating pharmacy for certain medications. There are several options for accreditation opportunities for your pharmacy, but it’s important to recognize the one that’s right for you. Hear from one of your peers on their experience with accreditation and its benefits.

Learning Objectives:
• Discuss different accreditation agencies.
• Find out how long the accreditation process takes.

Medical At Home (1 CEU)
11:00 am - 12:00 pm
Medical At Home (1 CEU)
Profile
LTC with Other PMS, Continuing Education

Audience
Pharmacies that provide LTC services to homebound patients

The medical at home model represents a shifting population of patients who prefer to receive the same care they would receive in an LTC facility in their homes. LTC pharmacists are providing the same valuable services they provide to skilled nursing patients, but the services are being delivered in patients’ homes. NCPA® has asked CMS to recognize these pharmacy services regardless of where the patient resides and issue guidance formally recognizing patient residence code “01” (home) with level of service “7” (medical at home) at the same level as patient residence code “3” (nursing facility) or “9” (intermediate care facility/mentally retarded). Skilled Nursing Facilities (SNFs) have a new reimbursement methodology. Learn what services your pharmacy can provide to help them adapt and succeed.

Learning Objectives:
• Define the medical at home model.
• Identify which pharmacy services are used in the medical at home model.
• Know the status of the request to recognize medical at home pharmacy services.

NRx and PrimeCare Disaster Recovery
11:00 am - 12:00 pm
NRx and PrimeCare Disaster Recovery
Profile
Community IT Track

Hiring and Retention
11:00 am - 12:00 pm
Hiring and Retention
Profile
Business

Lunch
12:00 pm - 1:00 pm
Lunch
Profile
Community with NRx, Community with SharpRx, LTC with PrimeCare, LTC with Other PMS, Community IT Track, LTC IT Track, Business, Continuing Education

Exhibit Hall
12:00 pm - 2:00 pm
Exhibit Hall
Profile
Community with NRx, Community with SharpRx, LTC with PrimeCare, LTC with Other PMS, Community IT Track, LTC IT Track, Business, Continuing Education

Digital Marketing For Any Budget
2:00 pm - 3:00 pm
Digital Marketing For Any Budget
Market Focus
Community & Institutional

Audience:
All

Speaker:
Chernoff Newman

It feels nearly impossible to run a small business and keep up with the latest best practices for digital marketing. There are too many new tools, too many metrics to monitor, and too few ways to know if what you’re doing is making a real impact on your bottom line.

In modern marketing, a little can go a long way. Small budgets can have a big impact, but only if they are executed smartly. From email marketing to online advertising, we will help demystify what works and what doesn’t.

Learning Objectives:
• Simplify what works and where you need to really spend your time.
• Learn high-level strategies that will help set up a successful framework.
• Explore best practices for implementing your new, or enhanced, digital footprint.

Medical Billing in Pharmacy (2 CEU)
3:00 pm - 5:00 pm
Medical Billing in Pharmacy (2 CEU)
Market Focus
Community & Institutional
Profile
Community with NRx, Community with SharpRx, LTC with PrimeCare, LTC with Other PMS, Community IT Track, LTC IT Track, Business, Continuing Education

Audience
All

Speaker
David Pope, Pharm.D., CDE, Chief Innovation Officer, OmniSYS

As reimbursement for dispensing declines, pharmacists are looking for revenue opportunities to stabilize their business while simultaneously improving patient outcomes. Medical billing for pharmacist-provided clinical services is a prime opportunity to help patients, payers, prescribers, and healthcare systems. Let’s review what services are currently reimbursable, under what circumstances they are reimbursed, as well as the billing process.

Learning Objectives:
• Identify which services are billable by pharmacists and which ones may be billable through collaboration with a prescriber.
• Learn how to implement a medical billing model in your pharmacy.

THU - Community
THU - Community
Increase Your NRx IQ
10:00 am - 11:00 am
Increase Your NRx IQ
Market Focus
Community
Profile
Community with NRx

Audience
NRx users

Speaker
Zachary H. Princell, Pharm.D., Assistant Product Manager

NRx, a complete pharmacy management solution built with decades of experience, provides flexible tools that community pharmacies need to successfully manage workflow. In this class, Zach will demonstrate the new features and functionality available in NRx and provide a high-level roadmap for the future.

Learning Objectives:

  • Explain and demonstrate new features available in Service Packs 30, 31, and 32.
  • Explain and demonstrate the latest enhancements to existing features in NRx.
  • Review a high-level roadmap of forecasted features and enhancements.

ePrescribing with SharpRx
10:00 am - 11:00 am
ePrescribing with SharpRx
Market Focus
Community
Profile
Community with SharpRx

Audience
SharpRx users

Speaker
Tommy Shovlin, Lead Product Analyst

Learn more about the new NCPDP® SCRIPT Standard 2017071 and the associated message types. Plus, get an overview of ePrescribing forms and annotations and see how it all works in SharpRx.

  Learning Objectives:

  • Recall new fields, message types, and functionality included in the New SCRIPT Standard.
  • Get an understanding of the Cancel and RxChange message types in SharpRx 20.6.

Integrated POS System
11:00 am - 12:00 pm
Integrated POS System
Market Focus
Community
Profile
Community with SharpRx

Audience
All

Speaker
Justin Buckland, Product Manager

Improve workflow with Point-of-Sale and attract customers with refill options that keep them mobile. Get the latest updates on QS/1’s unique POS system that can be integrated into your workflow to improve efficiency. Bring everything together from the front-end to behind-the-counter. Incorporate many of POS's new features and your front-end will work with speed and precision that improve patient safety. Create a website with CornerDrugstore.com® and add mobility with mobileRx® to engage customers and lead to an overall positive customer experience.

Learning Objectives:

  • Understand new high-level features and how they impact your POS workflow. 
  • Get insight on the product direction for future versions. 
  • Get a better understanding of credit card certifications and process flows. 

SharpRx Patient Engagement Tools
11:00 am - 12:00 pm
SharpRx Patient Engagement Tools

Audience
SharpRx users

Speaker Rich Muller, Product Manager

Increased patient engagement is how community pharmacies set themselves apart. Check out how tools in SharpRx can help you further improve medication adherence and patient health outcomes.

Learning Objectives:
• Learn to configure and use the IVR Callout feature.
• Use text and email notifications to communicate with patients throughout prescription processing.
• Use the Calendar for MTM, immunization reminders, and appointments.
• Be able to set up and use compliance packaging in SharpRx.

MSM
11:00 am - 12:00 pm
MSM
Market Focus
Community, Small Chain, & Outpatient
Profile
Community with NRx

Audience
All

Speakers
George Thomas, Sr. Trainer and Randy Burnett, Product Manager
Growing a business as an independent owner can be daunting. MSM can assist you with administrative functions, operational controls and efficiencies, and comparative insight of business performance across multiple locations.

Learning Objectives:

  • Explore high-level back-office features and how they impact financials, awareness, and operational efficiency.
  • Review central management features and how they impact control and continuity across multiple locations or graphical regions.
  • Understand product direction based on customer feedback and the changing landscape of the community market space.

NRx Custom Reports
2:00 pm - 3:00 pm
NRx Custom Reports
Market Focus
Community
Profile
Community with NRx, Community IT Track

Audience
NRx users

Speaker
Beth Smith, Product Analyst

NRx offers a customized report module that is used to create new reports to specifically meet your business needs. Each new customized report can be named for easier access in the future. Generating reports in NRx involves a set of steps referred to as Report Logic. In this class, you will learn how to use Report Logic to create your own customized reports.

Learning Objectives:
• Understand a high-level overview of customized reports and data exports.
• Learn how to automatically run a report through the Report Scheduler.
• Recall helpful tips and tricks to make reporting easier.

SharpRx Updates
2:00 pm - 3:00 pm
SharpRx Updates

Audience
SharpRx users

Speaker
Tommy Shovlin, Lead Product Analyst

Gain an understanding of SharpRx 20.2 enhancements. Also, preview release 20.6 and see an overview of our future plans.

Learning Objectives:  

  • Understand how to use the facility features in release 20.2.
  • Become familiar with using Tall Man lettering and hazardous drug indicators.
  • Discover additional features in releases 20.2 and 20.6.

Intro to DeliveryTrack
2:00 pm - 3:00 pm
Intro to DeliveryTrack

Audience:
All

Speaker:
Raymond van Rooyen, Product Manager

Join an open discussion on industry trends and the broader environmental factors affecting logistics. Explore if DeliveryTrack is right for you and see how it can help streamline your delivery process.

Learning Objectives:
• Gain insight into market threats and opportunities related to logistics.
• Understand the importance of managing your delivery process.
• Understand the key value add of DeliveryTrack and its integration with your pharmacy management system.
• Identify the ROI.

Community to LTC
2:00 pm - 3:00 pm
Community to LTC
Market Focus
Community
Profile
Community with SharpRx, Business

Looking for other revenue opportunities for your pharmacy? Adding the ability to service LTC facilities from your pharmacy may provide a good growth opportunity. This class will provide lessons learned and processes to help you determine if this is a strategic direction for your pharmacy.

Learning Objectives:

  • Examine the benefits of branching into the LTC market. 
  • Learn the differences between assisted living vs. skilled nursing and the requirements for service.
  • Recognize the changes that will need to happen in your pharmacy workflow.

THU - Institutional
THU - Institutional
PrimeCare Custom Reports
10:00 am - 11:00 am
PrimeCare Custom Reports

Audience
All

Speaker
Beth Smith, Product Analyst

PrimeCare offers a customized report module that is used to create new reports to specifically meet your business needs. Each new customized report can be named for easier access in the future. Generating reports in PrimeCare involves a set of steps referred to as Report Logic. In this class, you will learn how to use Report Logic to create your own customized reports.

Learning Objectives:
• Understand a high-level overview of customized reports and data exports.
• Learn how to automatically run a report through the Report Scheduler.
• Recall helpful tips and tricks to make reporting easier.

Direct Print Working for You
10:00 am - 11:00 am
Direct Print Working for You
Profile
LTC IT Track

Audience: DocuTrack users

Explore various ways Integra’s Direct Print module can be used to “print” documents into DocuTrack. To receive maximum value, learn ways to set up these printers and streamline associated processes.

Learning Objectives:
• Explore how Direct Print works.
• Identify how to create highly customizable routing rules.
• Learn about additional features, like print overlays and automatic associations, which can be enabled on print.

PrimeCare Billing
11:00 am - 12:00 pm
PrimeCare Billing
Profile
LTC with PrimeCare

Audience
PrimeCare users

Speaker
Stephanie Lundeen, Product Analyst

The Billing Matrix is a complex billing tool in PrimeCare. It’s designed to allow price plans and charge accounts to be assigned automatically based on the matrix structure built on the Facility and Patient Billing Matrix Records. You will get an overview of the high-level set up and learn uses for the Billing Matrix. Plus, we’ll also review new features in Service Pack 32.

Learning Objectives:
• Gain overall awareness of how the Billing Matrix is structurally designed.
• Understand high-level use of the Billing Matrix.
• Recall new features.

DocuTrack Disaster Recovery
11:00 am - 12:00 pm
DocuTrack Disaster Recovery
Market Focus
Institutional
Profile
LTC IT Track

Audience:
DocuTrack users and IT staff

Learn what it takes to restore DocuTrack functionality after a disaster occurs and identify methods that can be put into place to reduce or eliminate the risk of data loss or excessive downtime.

Learning Objectives:
• Identify the minimum data requirement to get DocuTrack functional again.
• Discuss configuration methods that can be used to minimize downtime or data loss.
• Identify ways Integra’s solutions can help your pharmacy in the event of an emergency.

Using Logix to Optimize Workflow
2:00 pm - 3:00 pm
Using Logix to Optimize Workflow
Market Focus
Institutional

Audience:
DocuTrack users

Speaker:
Eddie Buchanan, Assistant Product Manager

The newest version of Logix allows for task-driven processes. In this class, Eddie will demonstrate how the assignment of routine tasks via Logix processes can help increase your staff’s accuracy and efficiency. This class will feature several common pharmacy procedures that Logix can help automate. Discussion will cover task assignment, escalation of tasks not completed within a satisfactory time frame, and the use of tasks to handle errors, clarifications, and special cases.

Learning Objectives:
• Identify pharmacy processes that may be simplified by using Logix to assign tasks to staff.
• Demonstrate increased efficiency of a Logix-driven process versus current manual procedures.

PrimeCare Custom Reports
2:00 pm - 3:00 pm
PrimeCare Custom Reports
Market Focus
Institutional
Profile
LTC with PrimeCare

Audience
All

Speaker
Beth Smith, Product Analyst

PrimeCare offers a customized report module that is used to create new reports to specifically meet your business needs. Each new customized report can be named for easier access in the future. Generating reports in PrimeCare involves a set of steps referred to as Report Logic. In this class, you will learn how to use Report Logic to create your own customized reports.

Learning Objectives:
• Understand a high-level overview of customized reports and data exports.
• Learn how to automatically run a report through the Report Scheduler.
• Recall helpful tips and tricks to make reporting easier.

DocuTrack Forms
2:00 pm - 3:00 pm
DocuTrack Forms
Market Focus
Institutional
Profile
LTC with Other PMS

Audience
DocuTrack administrators and users who create DocuTrack forms

Speaker
Keri Nelson, Implementation Manager

This class will provide you with an understanding of our latest feature – Form Publishing. It allows administrators to assign document data to forms (never have a form assigned to an incorrect workflow again). Form Publishing allows for the ability to add and edit forms, reducing the need to call support. We will walk you through the steps required to establish publishing a form by business unit and customizing the default document data settings.
Learning Objectives:
• Understand how to publish forms.
• Learn the benefits of default settings.
• Learn to import and edit PDF files.
• Identify best practices.

Building SSRS Reports
2:00 pm - 3:00 pm
Building SSRS Reports
Profile
LTC IT Track

Audience:
DocuTrack administrators (SQL business intelligence experience necessary)

In this class, we will demonstrate how to build reports using SSRS (SQL Server Reporting Services) with DocuTrack SQL views. These allow your pharmacy to better gauge staffing efficiency, monitor product usage, document volume, and more.

Learning Objectives:
• Identify what data views are available in DocuTrack to facilitate reporting.
• Learn to group, sort, and total results.
• Explore examples of charts in reports.
• Simplify SQL reporting to make it easier to understand.

FRI - General
FRI - General
Breakfast
8:00 am - 8:50 am
Breakfast
Profile
Community with NRx, Community with SharpRx, LTC with PrimeCare, LTC with Other PMS, Community IT Track, LTC IT Track, Business, Continuing Education

Hiring and Retention
9:00 am - 10:00 am
Hiring and Retention

Cannabinoids (1 CEU)
9:00 am - 10:00 am
Cannabinoids (1 CEU)
Profile
Community with NRx, Community with SharpRx, Continuing Education

Marijuana and CBD products are a hot topic of debate regarding their effectiveness and the appropriate method of safe dispensing/distribution. In this session, we will review the pharmacology of various products as well as their indications, adverse effects, and drug interactions.

Learning Objectives:

  • Know the pharmacology of cannabinoids and the current state of medical and recreational marijuana availability.
  • Be able to discuss the current status of pharmacist involvement with medical marijuana (MMJ) and CBD products.
  • Describe the data regarding cannabinoid use.
  • Identify adverse consequences of marijuana use, including drug-drug interactions.

Digital Marketing For Any Budget
9:00 am - 10:00 am
Digital Marketing For Any Budget
Profile
Business

Audience:
All

Speaker:
Chernoff Newman

It feels nearly impossible to run a small business and keep up with the latest best practices for digital marketing. There are too many new tools, too many metrics to monitor, and too few ways to know if what you’re doing is making a real impact on your bottom line.

In modern marketing, a little can go a long way. Small budgets can have a big impact, but only if they are executed smartly. From email marketing to online advertising, we will help demystify what works and what doesn’t.

Learning Objectives:
• Simplify what works and where you need to really spend your time.
• Learn high-level strategies that will help set up a successful framework.
• Explore best practices for implementing your new, or enhanced, digital footprint.

Using Mevesi to Drive Profitability
9:00 am - 10:00 am
Using Mevesi to Drive Profitability

Audience:
All users who actively run reports in their pharmacy system and either have Mevesi or are interested in Mevesi

Speaker:
Tyler Daniel, Sales Representative

Your pharmacy management system is constantly compiling pieces of a picture about your pharmacy’s business health. Tyler will demonstrate how Mevesi can be used in conjunction with PrimeCare® and NRx to create useful reports with meaningful data. Learn how to best run reports that will reveal your pharmacy’s financial health, identify patient medication adherence, and expose vulnerabilities in your operation.

Learning Objectives:
• Gain an understanding of Mevesi reports, scorecards, and dashboards.
• Learn about system data elements and how to use them to build the best reports.
• Learn how to avoid some of the common pitfalls of report building in PrimeCare, NRx, and Mevesi.
• Learn to spot potential issues with trending.

Intro to Mevesi
10:00 am - 11:00 am
Intro to Mevesi

Audience:
Pharmacy administrators

Speaker:
Chelsea Grail, Implementation Manager

Want to unify your pharmacy data, analyze it, and then use it to make sound business decisions and simplify goal setting? In this class, you will learn how Mevesi places invaluable information at your fingertips via scorecards, dashboards, and multi-dimensional reports.

Learning Objectives:
• Identify how Mevesi can help your pharmacy accomplish its business objectives.
• Use scorecards and dashboards to gauge meaningful metrics for your pharmacy’s performance.
• Build and schedule custom reports to suit your pharmacy’s needs.

IT Threats
10:00 am - 11:00 am
IT Threats
Profile
Community IT Track

Audience
Administrators, IT managers, and IT staff

This class will address the ongoing, growing threat of data breaches. We will examine the types of threats your pharmacy may face and identify different groups who produce threats and the differences in these threats. The class will also detail the evolution of security threats, social engineering, and ransomware.

Learning Objectives:
• Understand the financial consequences of a data breach.
• Recognize the types of hackers and data breaches.
• Define potential threats, including spam, phishing, ransomware, social engineering, etc.
• Identify best practices for recognizing, preventing, and managing IT threats.

Emerging Technologies: Business (1 CEU)
10:00 am - 11:00 am
Emerging Technologies: Business (1 CEU)
Profile
LTC with Other PMS, LTC IT Track, Business

Audience:
All

Speaker:
Abel Cruz, Vice President of Cloud Computing – Smith Technologies

The successful pharmacy of the future must be skilled at using various emerging technologies to drive performance improvement. The expectations placed on pharmacies are rising as healthcare industry stakeholders respond to value-based reimbursement models, healthcare consumerism, and increased competition. Come explore emerging pharmacy technologies and other technology trends that can help pharmacies grow and succeed in this new healthcare environment.

Learning Objectives:
• Learn about disruptive and emerging technologies in the pharmacy space.
• Hear why these technologies should be embraced.
• Explore the competitive and financial advantages of researching, planning, and implementing disruptive and emerging technologies.

Legislative Update (1 CEU)
11:00 am - 12:00 pm
Legislative Update (1 CEU)
Market Focus
Community & Institutional
Profile
Community with NRx, Community with SharpRx, LTC with PrimeCare, LTC with Other PMS, Community IT Track, LTC IT Track, Business, Continuing Education

Pharmacy has numerous legislative requests on Capitol Hill this election year. Let’s discuss items that will likely be ignored and those that will receive a lot of attention. Which items important to pharmacists and the patients they serve will rise above politics?

Learning Objectives:

  • Identify the state of Pharmacist Provider Status.
  • Identify proposed actions on DIR fees.
  • Recognize the key points of congressional focus on pricing.
  • Identify how the election will impact proposed legislation.
  • Review expected legislative changes in 2020.

Lunch
12:00 pm - 1:00 pm
Lunch
Profile
Community with NRx, Community with SharpRx, LTC with PrimeCare, LTC with Other PMS, Community IT Track, LTC IT Track, Business, Continuing Education

Using Mevesi to Drive Profitability
1:00 pm - 2:00 pm
Using Mevesi to Drive Profitability
Profile
LTC with Other PMS, Business

Audience:
All users who actively run reports in their pharmacy system and either have Mevesi or are interested in Mevesi

Speaker:
Tyler Daniel, Sales Representative

Your pharmacy management system is constantly compiling pieces of a picture about your pharmacy’s business health. Tyler will demonstrate how Mevesi can be used in conjunction with PrimeCare® and NRx to create useful reports with meaningful data. Learn how to best run reports that will reveal your pharmacy’s financial health, identify patient medication adherence, and expose vulnerabilities in your operation.

Learning Objectives:
• Gain an understanding of Mevesi reports, scorecards, and dashboards.
• Learn about system data elements and how to use them to build the best reports.
• Learn how to avoid some of the common pitfalls of report building in PrimeCare, NRx, and Mevesi.
• Learn to spot potential issues with trending.

Using Mevesi to Drive Profitability
2:00 pm - 3:00 pm
Using Mevesi to Drive Profitability

Audience:
All users who actively run reports in their pharmacy system and either have Mevesi or are interested in Mevesi

Speaker:
Tyler Daniel, Sales Representative

Your pharmacy management system is constantly compiling pieces of a picture about your pharmacy’s business health. Tyler will demonstrate how Mevesi can be used in conjunction with PrimeCare® and NRx to create useful reports with meaningful data. Learn how to best run reports that will reveal your pharmacy’s financial health, identify patient medication adherence, and expose vulnerabilities in your operation.

Learning Objectives:
• Gain an understanding of Mevesi reports, scorecards, and dashboards.
• Learn about system data elements and how to use them to build the best reports.
• Learn how to avoid some of the common pitfalls of report building in PrimeCare, NRx, and Mevesi.
• Learn to spot potential issues with trending.

Intro to Mevesi
2:00 pm - 3:00 pm
Intro to Mevesi
Profile
Community with NRx

Audience:
Pharmacy administrators

Speaker:
Chelsea Grail, Implementation Manager

Want to unify your pharmacy data, analyze it, and then use it to make sound business decisions and simplify goal setting? In this class, you will learn how Mevesi places invaluable information at your fingertips via scorecards, dashboards, and multi-dimensional reports.

Learning Objectives:
• Identify how Mevesi can help your pharmacy accomplish its business objectives.
• Use scorecards and dashboards to gauge meaningful metrics for your pharmacy’s performance.
• Build and schedule custom reports to suit your pharmacy’s needs.

Hiring and Retention
2:00 pm - 3:00 pm
Hiring and Retention

FRI - Community
FRI - Community
Emerging Technologies: IT
9:00 am - 10:00 am
Emerging Technologies: IT
Profile
Community IT Track, LTC IT Track

Audience:
All

Speaker:
Abel Cruz, Vice President of Cloud Computing – Smith Technologies

The successful pharmacy of the future must be skilled at using various emerging technologies to drive performance improvement. The expectations placed on pharmacies are rising as healthcare industry stakeholders respond to value-based reimbursement models, healthcare consumerism, and increased competition. Come explore emerging pharmacy technologies and other technology trends that can help pharmacies grow and succeed in this new healthcare environment.

Learning Objectives:
• Learn about disruptive and emerging technologies in the pharmacy space.
• Hear why these technologies should be embraced.
• Explore the competitive and financial advantages of researching, planning, and implementing disruptive and emerging technologies.

eCare Plans in NRx
9:00 am - 10:00 am
eCare Plans in NRx

Want to stay ahead of the curve and show your value on the patient healthcare team? Provide more clinical care services and document them with the Pharmacist eCare Plan. This session will focus on mastering the documentation of Pharmacist eCare Plans in NRx. We will review new eCare Plan features and enhancements and explore how to best use the software to improve patient health outcomes. Learning Objectives:

  • Understand the purpose and value of the Pharmacist eCare Plan.
  • Demonstrate new features and enhancements related to eCare Plans.
  • Learn how to properly document an eCare Plan using a sample patient case.

ePrescribing with SharpRx
9:00 am - 10:00 am
ePrescribing with SharpRx

Audience
SharpRx users

Speaker
Tommy Shovlin, Lead Product Analyst

Learn more about the new NCPDP® SCRIPT Standard 2017071 and the associated message types. Plus, get an overview of ePrescribing forms and annotations and see how it all works in SharpRx.

  Learning Objectives:

  • Recall new fields, message types, and functionality included in the New SCRIPT Standard.
  • Get an understanding of the Cancel and RxChange message types in SharpRx 20.6.

Remote Checkout
10:00 am - 11:00 am
Remote Checkout
Profile
Community with NRx

Audience Point-of-Sale users

Speaker
Ron Peeler, Technical Sales Representative

See a live demo of Remote Checkout where we will review settings and configurations. These optimized settings can enable faster sign in and checkout and further limit manual processes.

Learning Objectives:
• Enable barcode scanning for automatic sign in.
• Enable email receipt and the straight-to-checkout option.
• Employ best practices.

Getting the Most out of SharpRx
10:00 am - 11:00 am
Getting the Most out of SharpRx
Market Focus
Community
Profile
Community with SharpRx

Audience
SharpRx users

Speaker
Rich Muller, Product Manager

Are you getting the most out of this easy, intuitive solution? Learn about lesser known or misunderstood features in SharpRx.

Learning Objectives:  
• Understand how to properly use owes and partial fills.
• Learn the differences between Health-Minder® and Cycle Rx.
• Learn about right-click functionality and shortcut keys.

See the value in using multiple wholesalers for increased purchasing power.

MSM
10:00 am - 11:00 am
MSM

Audience
All

Speakers
George Thomas, Sr. Trainer and Randy Burnett, Product Manager
Growing a business as an independent owner can be daunting. MSM can assist you with administrative functions, operational controls and efficiencies, and comparative insight of business performance across multiple locations.

Learning Objectives:

  • Explore high-level back-office features and how they impact financials, awareness, and operational efficiency.
  • Review central management features and how they impact control and continuity across multiple locations or graphical regions.
  • Understand product direction based on customer feedback and the changing landscape of the community market space.

Remote Checkout
1:00 pm - 2:00 pm
Remote Checkout
Market Focus
Community
Profile
Community with SharpRx, Community IT Track

Audience Point-of-Sale users

Speaker
Ron Peeler, Technical Sales Representative

See a live demo of Remote Checkout where we will review settings and configurations. These optimized settings can enable faster sign in and checkout and further limit manual processes.

Learning Objectives:
• Enable barcode scanning for automatic sign in.
• Enable email receipt and the straight-to-checkout option.
• Employ best practices.

Integrated POS System
1:00 pm - 2:00 pm
Integrated POS System
Profile
Community with NRx

Audience
All

Speaker
Justin Buckland, Product Manager

Improve workflow with Point-of-Sale and attract customers with refill options that keep them mobile. Get the latest updates on QS/1’s unique POS system that can be integrated into your workflow to improve efficiency. Bring everything together from the front-end to behind-the-counter. Incorporate many of POS's new features and your front-end will work with speed and precision that improve patient safety. Create a website with CornerDrugstore.com® and add mobility with mobileRx® to engage customers and lead to an overall positive customer experience.

Learning Objectives:

  • Understand new high-level features and how they impact your POS workflow. 
  • Get insight on the product direction for future versions. 
  • Get a better understanding of credit card certifications and process flows. 

Intro to DeliveryTrack
1:00 pm - 2:00 pm
Intro to DeliveryTrack

Audience:
All

Speaker:
Raymond van Rooyen, Product Manager

Join an open discussion on industry trends and the broader environmental factors affecting logistics. Explore if DeliveryTrack is right for you and see how it can help streamline your delivery process.

Learning Objectives:
• Gain insight into market threats and opportunities related to logistics.
• Understand the importance of managing your delivery process.
• Understand the key value add of DeliveryTrack and its integration with your pharmacy management system.
• Identify the ROI.

NRx Custom Reports
2:00 pm - 3:00 pm
NRx Custom Reports

Audience
NRx users

Speaker
Beth Smith, Product Analyst

NRx offers a customized report module that is used to create new reports to specifically meet your business needs. Each new customized report can be named for easier access in the future. Generating reports in NRx involves a set of steps referred to as Report Logic. In this class, you will learn how to use Report Logic to create your own customized reports.

Learning Objectives:
• Understand a high-level overview of customized reports and data exports.
• Learn how to automatically run a report through the Report Scheduler.
• Recall helpful tips and tricks to make reporting easier.

SharpRx Patient Engagement Tools
2:00 pm - 3:00 pm
SharpRx Patient Engagement Tools
Market Focus
Community
Profile
Community with SharpRx

Audience
SharpRx users

Speaker Rich Muller, Product Manager

Increased patient engagement is how community pharmacies set themselves apart. Check out how tools in SharpRx can help you further improve medication adherence and patient health outcomes.

Learning Objectives:
• Learn to configure and use the IVR Callout feature.
• Use text and email notifications to communicate with patients throughout prescription processing.
• Use the Calendar for MTM, immunization reminders, and appointments.
• Be able to set up and use compliance packaging in SharpRx.

MSM
2:00 pm - 3:00 pm
MSM
Profile
Community IT Track

Audience
All

Speakers
George Thomas, Sr. Trainer and Randy Burnett, Product Manager
Growing a business as an independent owner can be daunting. MSM can assist you with administrative functions, operational controls and efficiencies, and comparative insight of business performance across multiple locations.

Learning Objectives:

  • Explore high-level back-office features and how they impact financials, awareness, and operational efficiency.
  • Review central management features and how they impact control and continuity across multiple locations or graphical regions.
  • Understand product direction based on customer feedback and the changing landscape of the community market space.

FRI - Institutional
FRI - Institutional
PrimeCare IQ
9:00 am - 10:00 am
PrimeCare IQ

DocuTrack Secure Communication
9:00 am - 10:00 am
DocuTrack Secure Communication
Market Focus
Institutional
Profile
LTC with Other PMS

Audience
All

Speaker
Brenda Bonnema, Product Manager

DocuTrack provides two secure communication options between facilities, physicians, patients, and the pharmacy. Learn how your pharmacy can benefit from one or both of our options.

Learning Objectives:
• Discuss Health Information Exchange (HIE) and the role secure messaging plays in the pharmacy industry.
• Learn how the IMPACT Act relates to pharmacies.
• Identify how DocuTrack facilitates secure communication.
• Identify the added services for facilities and the patients they serve.

DocuTrack Search
9:00 am - 10:00 am
Converting from search folder to folder destination workflow
DocuTrack Search
Market Focus
Institutional
Profile
LTC with Primecare

Audience
DocuTrack administrators and users

Speaker
Keri Nelson, Implementation Manager

This class will provide you with an understanding of how to convert standard Search Folder workflow to easier-to-use Folder Destination workflow. Learn the differences, the advantages, as well as the dependencies between the two options. We will cover the benefits of switching, ease of creating, ease of managing, and conversion considerations.

Learning Objectives:
• Understand Folder Destination workflow.
• Discover the reasons to have both Search Folder and Folder Destination in your workflow.
• Identify Folder Destination workflow best practices.
• Learn how to update document import rules to support folders.
• Learn how to convert your “No Association” search folder to “New” folder and ensure there are no black holes.

Logix and Specialty Pharmacy
10:00 am - 11:00 am
Logix and Specialty Pharmacy

Audience:
DocuTrack administrators, operational staff, management, and IT

Speaker:
Eddie Buchanan, Assistant Product Manager

Specialty pharmacy must accommodate complex practices and documentation standards beyond that of the traditional institutional pharmacy. These stringent requirements necessitate efficiency and rigorous process adherence. Logix manages in-depth workflow so staff can spend more time focusing on patients.

Learning Objectives:
• Demonstrate tracking complex intake procedures using Logix.
• Learn to use Logix to ensure compliance and manage patient forms.
• Learn about documentation for accreditations and programs specific to specialty pharmacy.

WebConnect
10:00 am - 11:00 am
WebConnect
Market Focus
Institutional

Audience
Pharmacists, pharmacy techs, management, and IT

Speaker
Erica Andrzejewski, Product Analyst

WebConnect provides access to pharmacy information at long-term care facilities and provides the most user-friendly experience possible for LTC facility staff while helping save pharmacy staff more time in the prescription filling process. WebConnect saves time, increases productivity, and improves customer service.

Learning Objectives:
• Understand high-level features.
• Learn how to print nursing home forms/reports.
• Learn about the product roadmap for WebConnect.

DeliveryTrack: What's New?
10:00 am - 11:00 am
DeliveryTrack: What's New?

DocuTrack 7.x
10:00 am - 11:00 am
DocuTrack 7.x
Market Focus
Community & Institutional
Profile
LTC with PrimeCare

Audience
All

Speaker
Chelsea Grail, Implementation Manager

DocuTrack 7.x introduces new ways to manage pharmacy processes that bring users more information where and when they need it. This class will cover new features like Unified Search, Document Counts, Mass Send, Lock Icon, incoming electronic prescriptions, and many more.

Learning Objectives:
• Understand high-level 7.x features and how they can benefit your pharmacy workflow.
• Streamline your documents by creating routing/import rules that target information in the new SCRIPT 2017071 fields.
• Learn how to load electronic prescriptions in PrimeCare/NRx from DocuTrack.
• Identify best practices.

Logix and Specialty Pharmacy
1:00 pm - 2:00 pm
Logix and Specialty Pharmacy

Audience:
DocuTrack administrators, operational staff, management, and IT

Speaker:
Eddie Buchanan, Assistant Product Manager

Specialty pharmacy must accommodate complex practices and documentation standards beyond that of the traditional institutional pharmacy. These stringent requirements necessitate efficiency and rigorous process adherence. Logix manages in-depth workflow so staff can spend more time focusing on patients.

Learning Objectives:
• Demonstrate tracking complex intake procedures using Logix.
• Learn to use Logix to ensure compliance and manage patient forms.
• Learn about documentation for accreditations and programs specific to specialty pharmacy.

PrimeCare Billing
1:00 pm - 2:00 pm
PrimeCare Billing
Market Focus
Institutional

Audience
PrimeCare users

Speaker
Stephanie Lundeen, Product Analyst

The Billing Matrix is a complex billing tool in PrimeCare. It’s designed to allow price plans and charge accounts to be assigned automatically based on the matrix structure built on the Facility and Patient Billing Matrix Records. You will get an overview of the high-level set up and learn uses for the Billing Matrix. Plus, we’ll also review new features in Service Pack 32.

Learning Objectives:
• Gain overall awareness of how the Billing Matrix is structurally designed.
• Understand high-level use of the Billing Matrix.
• Recall new features.

DocuTrack Forms
1:00 pm - 2:00 pm
DocuTrack Forms
Market Focus
Institutional
Profile
LTC with PrimeCare, LTC IT Track

Audience
DocuTrack administrators and users who create DocuTrack forms

Speaker
Keri Nelson, Implementation Manager

This class will provide you with an understanding of our latest feature – Form Publishing. It allows administrators to assign document data to forms (never have a form assigned to an incorrect workflow again). Form Publishing allows for the ability to add and edit forms, reducing the need to call support. We will walk you through the steps required to establish publishing a form by business unit and customizing the default document data settings.
Learning Objectives:
• Understand how to publish forms.
• Learn the benefits of default settings.
• Learn to import and edit PDF files.
• Identify best practices.

Building SSRS Reports
1:00 pm - 2:00 pm
Building SSRS Reports

Audience:
DocuTrack administrators (SQL business intelligence experience necessary)

In this class, we will demonstrate how to build reports using SSRS (SQL Server Reporting Services) with DocuTrack SQL views. These allow your pharmacy to better gauge staffing efficiency, monitor product usage, document volume, and more.

Learning Objectives:
• Identify what data views are available in DocuTrack to facilitate reporting.
• Learn to group, sort, and total results.
• Explore examples of charts in reports.
• Simplify SQL reporting to make it easier to understand.

Using Logix to Optimize Workflow
2:00 pm - 3:00 pm
Using Logix to Optimize Workflow
Profile
LTC with Other PMS, Business

Audience:
DocuTrack users

Speaker:
Eddie Buchanan, Assistant Product Manager

The newest version of Logix allows for task-driven processes. In this class, Eddie will demonstrate how the assignment of routine tasks via Logix processes can help increase your staff’s accuracy and efficiency. This class will feature several common pharmacy procedures that Logix can help automate. Discussion will cover task assignment, escalation of tasks not completed within a satisfactory time frame, and the use of tasks to handle errors, clarifications, and special cases.

Learning Objectives:
• Identify pharmacy processes that may be simplified by using Logix to assign tasks to staff.
• Demonstrate increased efficiency of a Logix-driven process versus current manual procedures.

DeliveryTrack: What's New?
2:00 pm - 3:00 pm
DeliveryTrack: What's New?

DocuTrack Secure Communication
2:00 pm - 3:00 pm
DocuTrack Secure Communication
Market Focus
Institutional
Profile
LTC IT Track

Audience
All

Speaker
Brenda Bonnema, Product Manager

DocuTrack provides two secure communication options between facilities, physicians, patients, and the pharmacy. Learn how your pharmacy can benefit from one or both of our options.

Learning Objectives:
• Discuss Health Information Exchange (HIE) and the role secure messaging plays in the pharmacy industry.
• Learn how the IMPACT Act relates to pharmacies.
• Identify how DocuTrack facilitates secure communication.
• Identify the added services for facilities and the patients they serve.

WebConnect
2:00 pm - 3:00 pm
WebConnect
Profile
LTC with PrimeCare

Audience
Pharmacists, pharmacy techs, management, and IT

Speaker
Erica Andrzejewski, Product Analyst

WebConnect provides access to pharmacy information at long-term care facilities and provides the most user-friendly experience possible for LTC facility staff while helping save pharmacy staff more time in the prescription filling process. WebConnect saves time, increases productivity, and improves customer service.

Learning Objectives:
• Understand high-level features.
• Learn how to print nursing home forms/reports.
• Learn about the product roadmap for WebConnect.

Speakers

Kevin Welch

President – Smith Technologies, CTO – J M Smith Corporation®

Mission Possible: Where the Right People on the Right Team Meet

Abel Cruz, MBA, CISSP, PMP

Vice President, Cloud Computing – Smith Technologies

The Pharmacy of the Future: Disruptive & Emerging Technologies

Debra Akre, Ph.D., MBA

Paul Harris Fellow | Sr. Manager Talent Acquisition and Staff Development – Smith Technologies

Hiring & Retention

Michael Hanna MPA, CDME

Provider Relations Senior Analyst – CGS Administrators, LLC

HME Immersive

Jeana King

Paul Harris Fellow | Human Resource Generalist/Talent Acquisition – Smith Technologies

Hiring & Retention

Rebecca Snead, B.Pharm., FAPhA, CAE

Executive Vice President and CEO – National Alliance of State Pharmacy Associations (NASPA)

The Future of Pharmacy: Where We Are & Where We’re Headed (1 CEU)

Reema Taneja, J.D.

Director of Policy and Regulatory Affairs – National Community Pharmacists Association (NCPA®)

Legislative Update: Pharmacy in 2020 (1 CEU)

Trenton Theide, Pharm.D.

Chief Operating Officer – PAAS National®, Inc.

Pharmacy Audit Preparation & Prevention (1 CEU)

Chad Worz, Pharm.D., BCGP

Chief Executive – American Society of Consultant Pharmacists (ASCP)

Medical at Home Pharmacy Services (1 CEU)

Social Events

Welcome Reception

Omni Hotel Exhibit Hall

Tuesday, May 12 at 5:00 - 7:30 PM

After a day of registration, meetings and continuing education make sure to mingle with your fellow attendees in an informal setting while enjoying a refreshing beverage. Get the conversations started and prepare for the program ahead.

Dinner Event

Frazier History Museum

Wednesday, May 13 at 6:00 PM

Our featured Dinner Event is an all-inclusive night out at the famed Frazier History Museum. The evening events will include enjoying Louisville-inspired food and drinks while exploring Kentucky’s rich history throughout the museum’s exhibits.

“I learned so much and everyone on the QS/1 staff inspired me. You could see the passion in each staff member and it was infectious.”

– QS/1 Conference 2019 Attendee Survey Response

Contact Us

Questions?

Feel free to call or email us with any questions about the conference, including travel, hotel, or reservations. That’s what we’re here for!

Email us at events@smithtech.com

Give us a call:
Attendee Contact: Camille Corn at (864) 253-8735
Exhibitor Contact: Bridget Naidu at (360) 851-9633

Registration Now Open

Attendee Early Bird Rates are available.
Use Code EB20 at checkout

*PHOTO/VIDEO DISCLAIMER: Please note that photographs and footage will be taken throughout the IQ Customer Conference. These may be used for marketing, on our websites, and in social media. QS/1 and Integra reserve the right to use any photograph/video taken at any organized or sponsored event without the expressed written permission of those included within the photograph/video. Thank you for your understanding.

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