Program Overview

FLIP THE PHARMACY (FTP) BOOTCAMP (3 CEUs AND 3HRs OF SYSTEM TRAINING)
(PRE-REGISTRATION REQUIRED)

Market Focus: Community
Audience: Pharmacy owners, pharmacy techs, and operational staff
Speakers: Cody Clifton, Pharm.D., CPESN^® USA and Zach Princell, Pharm.D., Assistant Product Manager

Looking to transform your pharmacy and explore other revenue opportunities? This fast-paced program will present FTP’s six project domains and related change packets. Plus, learn how to implement the domains in your pharmacy operation during three hours of pharmacy management system training (no ACPE hours).

Learning Objectives:

• Discover how FTP can change your business.
• Identify the six project domains.
• Use NRx® to implement the domains in your pharmacy.

THE SNF PATIENT-DRIVEN PAYMENT MODEL (PDPM) & HOW PHARMACY CAN HELP (2 CEUs)

Market Focus: Institutional
Audience: Skilled nursing facility pharmacy providers
Speaker: TBA

Skilled Nursing Facilities (SNFs) have a new reimbursement methodology for 2020. While there is no direct impact on pharmacy reimbursement, the trickle-down effect will likely have an impact. Learn what services your pharmacy can provide to assist SNFs to adapt to this new reimbursement methodology and succeed.

Learning Objectives:

• Understand the PDPM.
• Identify how the PDPM has impacted SNFs.
• Pinpoint which pharmacy services can benefit facilities as they transition to this payment model.

MISSION POSSIBLE: WHERE THE RIGHT PEOPLE ON THE RIGHT TEAM MEET

Market Focus: Community & Institutional
Audience: All
Speaker: Kevin Welch, President, Smith Technologies^® (representative of QS/1 and Integra brands)

Success happens when commitment and focus unite individuals to reach a common goal. We’re stronger, better, and smarter together. QS/1 and Integra know pharmacists are invaluable to the healthcare ecosystem and we share your belief in serving others. We know that accomplishing any mission is possible when you have the right people on the right team. See how Smith Technologies plans to help you reshape your business model and how you serve your communities.

Learning Objectives:

• See examples of transformative efforts underway at Smith Technologies.
• Be inspired to do more.
• Rest assured of your decision to team with QS/1 and Integra.

DO OVER: INVESTING IN THE 4 THINGS THAT EVERY GREAT BUSINESS NEEDS TO NAVIGATE CHANGE

Market Focus: Community & Institutional
Audience: All
Speaker: Jon Acuff, New York Times bestselling author and INC Top Leadership Speaker

The rate of change gets faster and faster each day. Technology is changing. Careers are changing. Whole industries are changing. Value systems are changing. Some companies will get stuck. Other companies will thrive amidst the turbulence.

Change is upon us and depending on how you approach it, it can be either overwhelming or an opportunity. The key is to see it for what it really is, a Do Over, a chance to reset. And if you want to navigate a Do Over, the best leaders in the world, running small businesses to massive corporations, know it takes four investments: Relationships, Skills, Character, and Hustle.

The good news is, your business and your employees already have everything they need to make the best of a Do Over. You already have each of those four critical investments, now it’s time to amplify them and apply them in a new way.

Change is coming for all of us.

Get ready. Get working. Get stuck-proof!

Learning Objectives:

• Identify the four types of change you will face.
• Recognize change as a Do Over.
• Identify the four investments your business and staff must have to make the  best of a Do Over.
• Learn practical ways to take advantage of a reset.
• Be inspired to overcome.

THE FUTURE OF PHARMACY: WHERE WE ARE & WHERE WE’RE HEADED (1 CEU)

Market Focus: Community & Institutional
Audience: Pharmacists and pharmacy techs
Speaker: Rebecca Snead, Executive Director, National Alliance of State Pharmacy Associations (NASPA)

As reimbursement margins continue to shrink and PBMs create additional policies detrimental to pharmacy’s financial stability, pharmacists are looking for new opportunities. Studies like the Asheville Project and others have shown the value of pharmacists’ increased involvement in patient care – improved patient outcomes and reduced healthcare costs. On the federal level, provider status has stalled, but many states are embracing it and encouraging pharmacist participation on the patient care team. Learn where we’re expanding our scope of practice and what options are available. 

Learning Objectives:

• Know the state of federal provider status.
• Discover opportunities to expand your scope of practice.
• Identify support systems for legislation and implementation of non-dispensing revenue-generating functions.

MEDICAL BILLING IN PHARMACY: SUBMITTING MEDICAL CLAIMS FOR PHARMACIST-PROVIDED CLINICAL SERVICES (2 CEUs)

Market Focus: Community & Institutional
Audience: All
Speaker: David Pope, Pharm.D., CDE, Chief Innovation Officer, OmniSYS

As reimbursement for dispensing declines, pharmacists are looking for revenue opportunities to stabilize their business while simultaneously improving patient outcomes. Medical billing for pharmacist-provided clinical services is a prime opportunity to help patients, payers, prescribers, and healthcare systems. Let’s review what services are currently reimbursable, under what circumstances they are reimbursed, as well as the billing process.

Learning Objectives:

• Identify which services are billable by pharmacists and which ones may be billable through collaboration with a prescriber.
• Learn how to implement a medical billing model in your pharmacy.

LEGISLATIVE UPDATE: PHARMACY IN 2020 (1 CEU)

Market Focus: Community & Institutional
Audience: All
Speaker: TBA

Pharmacy has numerous legislative requests on Capitol Hill this election year. Let’s discuss items that will likely be ignored and those that will receive a lot of attention. Which items important to pharmacists and the patients they serve will rise above politics?

Learning Objectives:    

• Identify the state of Pharmacist Provider Status.
• Identify proposed actions on DIR fees.
• Recognize the key points of congressional focus on pricing.
• Identify how the election will impact proposed legislation.
• Review expected legislative changes in 2020.

PHARMACY AUDIT PREPARATION & PREVENTION (1 CEU)

Market Focus: Community & Institutional
Audience: All
Speaker: Trenton Thiede, Pharm.D., Vice President, PAAS National^®

Pharmacy audits continue to plague pharmacies. New tactics and traps are constantly being applied to maximize penalties imposed by PBMs. With thin margins, pharmacies can ill afford takebacks from an audit. This class will cover common audit discrepancies affecting pharmacies and the latest strategies employed to recoup pharmacies’ profits. We will review Medicare Part D and LTC audit challenges as well.

Learning Objectives:

• Identify practices in your pharmacy that are most likely to trigger an audit and learn how to avoid them.
• Identify and describe the current industry audit trends.
• Explain and evaluate Medicare Part D and LTC audit challenges.
• Be able to discuss how pharmacy staff can incorporate audit prevention strategies into workflow.

CANNABINOIDS – MEDICAL OBSERVATIONS & THE PHARMACIST’S ROLE (1 CEU)

Market Focus: Community & Institutional
Audience: All
Speaker: J. Michael McGuire, Pharm.D., BCPP, Associate Professor of Pharmacy Practice – Psychiatry, Belmont University College of Pharmacy

Marijuana and CBD products are a hot topic of debate regarding their effectiveness and the appropriate method of safe dispensing/distribution. In this session, we will review the pharmacology of various products as well as their indications, adverse effects, and drug interactions.

Learning Objectives:

• Know the pharmacology of cannabinoids and the current state of medical and recreational marijuana availability.
• Be able to discuss the current status of pharmacist involvement with medical marijuana (MMJ) and CBD products.
• Describe the data regarding cannabinoid use.
• Identify adverse consequences of marijuana use, including drug-drug interactions.

DIGITAL MARKETING FOR ANY BUDGET

Market Focus: Community & Institutional
Audience: All
Speaker: Chernoff Newman

It feels nearly impossible to run a small business and keep up with the latest best practices for digital marketing. There are too many new tools, too many metrics to monitor, and too few ways to know if what you’re doing is making a real impact on your bottom line.

In modern marketing, a little can go a long way. Small budgets can have a big impact, but only if they are executed smartly. From email marketing to online advertising, we will help demystify what works and what doesn’t.

Learning Objectives:

• Simplify what works and where you need to really spend your time.
• Learn high-level strategies that will help set up a successful framework.
• Explore best practices for implementing your new, or enhanced, digital footprint.

THE PHARMACY OF THE FUTURE: DISRUPTIVE & EMERGING TECHNOLOGIES

Market Focus: Community & Institutional
Audience: All
Speaker: Abel Cruz, Vice President of Cloud Computing – Smith Technologies

The successful pharmacy of the future must be skilled at using various emerging technologies to drive performance improvement. The expectations placed on pharmacies are rising as healthcare industry stakeholders respond to value-based reimbursement models, healthcare consumerism, and increased competition. Come explore emerging pharmacy technologies and other technology trends that can help pharmacies grow and succeed in this new healthcare environment.

Learning Objectives:

• Learn about disruptive and emerging technologies in the pharmacy space.
• Hear why these technologies should be embraced.
• Explore the competitive and financial advantages of researching, planning, and implementing disruptive and emerging technologies.

MEDICAL AT HOME PHARMACY SERVICES (1 CEU)

Market Focus: Community & Institutional
Audience: Pharmacies that provide LTC services to homebound patients
Speaker: TBA

The medical at home model represents a shifting population of patients who prefer to receive the same care they would receive in an LTC facility in their homes. LTC pharmacists are providing the same valuable services they provide to skilled nursing patients, but the services are being delivered in patients’ homes. NCPA^® has asked CMS to recognize these pharmacy services regardless of where the patient resides and issue guidance formally recognizing patient residence code “01” (home) with level of service “7” (medical at home) at the same level as patient residence code “3” (nursing facility) or “9” (intermediate care facility/mentally retarded). Skilled Nursing Facilities (SNFs) have a new reimbursement methodology. Learn what services your pharmacy can provide to help them adapt and succeed.

Learning Objectives:    

• Define the medical at home model.
• Identify which pharmacy services are used in the medical at home model.
• Know the status of the request to recognize medical at home pharmacy services.

COMMUNITY TO LTC – SHOULD I EXPAND MY BUSINESS INTO THE LTC MARKET?

Market Focus: Community
Audience: Pharmacy owners and operational staff
Speaker: TBA

Looking for other revenue opportunities for your pharmacy? Adding the ability to service LTC facilities from your pharmacy may provide a good growth opportunity. This class will provide lessons learned and processes to help you determine if this is a strategic direction for your pharmacy.

Learning Objectives:   

• Examine the benefits of branching into the LTC market.
• Learn the differences between assisted living vs. skilled nursing and the requirements for service.
• Recognize the changes that will need to happen in your pharmacy workflow.

SPECIALTY PHARMACY – SHOULD I GET ACCREDITED & HOW?

Market Focus: Community & Institutional
Audience: All
Speaker: TBA

Specialty pharmacy has seen tremendous growth over the last decade. Accreditation plays a large part in becoming a participating pharmacy for certain medications. There are several options for accreditation opportunities for your pharmacy, but it’s important to recognize the one that’s right for you. Hear from one of your peers on their experience with accreditation and its benefits.

Learning Objectives:   

• Discuss different accreditation agencies.
• Find out how long the accreditation process takes.
• Discuss the benefits of becoming an accredited specialty pharmacy.

INTRO TO MEVESI^® INTELLIGENT ANALYTICS

Market Focus: Community & Institutional
Audience: Pharmacy administrators
Speaker: Chelsea Grail, Implementation Manager

Want to unify your pharmacy data, analyze it, and then use it to make sound business decisions and simplify goal setting? In this class, you will learn how Mevesi places invaluable information at your fingertips via scorecards, dashboards, and multi-dimensional reports.

Learning Objectives:

• Identify how Mevesi can help your pharmacy accomplish its business objectives.
• Use scorecards and dashboards to gauge meaningful metrics for your pharmacy’s performance.
• Build and schedule custom reports to suit your pharmacy’s needs.

USING MEVESI TO DRIVE PROFITABILITY

Market Focus: Community & Institutional
Audience: All users who actively run reports in their pharmacy system and either have Mevesi or are interested in Mevesi
Speaker: Tyler Daniel, Sales Representative

Your pharmacy management system is constantly compiling pieces of a picture about your pharmacy’s business health. Tyler will demonstrate how Mevesi can be used in conjunction with PrimeCare^® and NRx to create useful reports with meaningful data. Learn how to best run reports that will reveal your pharmacy’s financial health, identify patient medication adherence, and expose vulnerabilities in your operation.

Learning Objectives:   

• Gain an understanding of Mevesi reports, scorecards, and dashboards.
• Learn about system data elements and how to use them to build the best reports.
• Learn how to avoid some of the common pitfalls of report building in PrimeCare, NRx, and Mevesi.
• Learn to spot potential issues with trending.

INCREASE YOUR NRX IQ

Market Focus: Community
Audience: NRx users
Speaker: Zachary H. Princell, Pharm.D., Assistant Product Manager

NRx, a complete pharmacy management solution built with decades of experience, provides flexible tools that community pharmacies need to successfully manage workflow. In this class, Zach will demonstrate the new features and functionality available in NRx and provide a high-level roadmap for the future.

Learning Objectives:

• Explain and demonstrate new features available in Service Packs 30, 31, and 32.
• Explain and demonstrate the latest enhancements to existing features in NRx.
• Review a high-level roadmap of forecasted features and enhancements.

NRX CUSTOMIZED REPORTS

Market Focus: Community
Audience: NRx users
Speaker: Beth Smith, Product Analyst

NRx offers a customized report module that is used to create new reports to specifically meet your business needs. Each new customized report can be named for easier access in the future. Generating reports in NRx involves a set of steps referred to as Report Logic. In this class, you will learn how to use Report Logic to create your own customized reports.

Learning Objectives:   

• Understand a high-level overview of customized reports and data exports.
• Learn how to automatically run a report through the Report Scheduler.
• Recall helpful tips and tricks to make reporting easier.

PHARMACIST ECARE PLANS IN NRX

Market Focus: Community
Audience: NRx users
Speaker: Zachary Princell, Pharm.D., Assistant Product Manager

Want to stay ahead of the curve and show your value on the patient healthcare team? Provide more clinical care services and document them with the Pharmacist eCare Plan. This session will focus on mastering the documentation of Pharmacist eCare Plans in NRx. We will review new eCare Plan features and enhancements and explore how to best use the software to improve patient health outcomes.

Learning Objectives:

• Understand the purpose and value of the Pharmacist eCare Plan.
• Demonstrate new features and enhancements related to eCare Plans.
• Learn how to properly document an eCare Plan using a sample patient case.

THE IMPORTANCE OF AN INTEGRATED POS SYSTEM

Market Focus: Community
Audience: All
Speaker: Justin Buckland, Product Manager

Improve workflow with Point-of-Sale and attract customers with refill options that keep them mobile. Get the latest updates on QS/1’s unique POS system that can be integrated into your workflow to improve efficiency. Bring everything together from the front-end to behind-the-counter. Incorporate many of POS's new features and your front-end will work with speed and precision that improve patient safety. Create a website with CornerDrugstore.com^® and add mobility with mobileRx^® to engage customers and lead to an overall positive customer experience.

Learning Objectives:   

• Understand new high-level features and how they impact your POS workflow.
• Get insight on the product direction for future versions.
• Get a better understanding of credit card certifications and process flows.

REMOTE CHECKOUT^®

Market Focus: Community
Audience: Point-of-Sale users
Speaker: Ron Peeler, Technical Sales Representative

See a live demo of Remote Checkout where we will review settings and configurations. These optimized settings can enable faster sign in and checkout and further limit manual processes.

Learning Objectives: 

• Enable barcode scanning for automatic sign in.
• Enable email receipt and the straight-to-checkout option.
• Employ best practices.

INTRO TO DELIVERYTRACK^®

Market Focus: Community
Audience: All
Speaker: Raymond van Rooyen, Product Manager

Join an open discussion on industry trends and the broader environmental factors affecting logistics. Explore if DeliveryTrack is right for you and see how it can help streamline your delivery process.

Learning Objectives:        

• Gain insight into market threats and opportunities related to logistics.
• Understand the importance of managing your delivery process.
• Understand the key value add of DeliveryTrack and its integration with your pharmacy management system.
• Identify the ROI.

SHARPRX^® UPDATES

Market Focus: Community
Audience: SharpRx users
Speaker: Tommy Shovlin, Lead Product Analyst

Gain an understanding of SharpRx 20.2 enhancements. Also, preview release 20.6 and see an overview of our future plans.

Learning Objectives:      

• Understand how to use the facility features in release 20.2.
• Become familiar with using Tall Man lettering and hazardous drug indicators.
• Discover additional features in releases 20.2 and 20.6.

USING EPRESCRIBING WITH SHARPRX

Market Focus: Community
Audience: SharpRx users
Speaker: Tommy Shovlin, Lead Product Analyst

Learn more about the new NCPDP^® SCRIPT Standard 2017071 and the associated message types. Plus, get an overview of ePrescribing forms and annotations and see how it all works in SharpRx.

Learning Objectives:

• Recall new fields, message types, and functionality included in the New SCRIPT Standard.
• Get an understanding of the Cancel and RxChange message types in SharpRx 20.6.

GETTING THE MOST OUT OF SHARPRX

Market Focus: Community
Audience: SharpRx users
Speaker: Rich Muller, Product Manager

Are you getting the most out of this easy, intuitive solution? Learn about lesser known or misunderstood features in SharpRx.

Learning Objectives:   

• Understand how to properly use owes and partial fills.
• Learn the differences between Health-Minder^® and Cycle Rx.
• Learn about right-click functionality and shortcut keys.
• See the value in using multiple wholesalers for increased purchasing power.

SHARPRX PATIENT ENGAGEMENT TOOLS

Market Focus: Community
Audience: SharpRx users
Speaker: Rich Muller, Product Manager

Increased patient engagement is how community pharmacies set themselves apart. Check out how tools in SharpRx can help you further improve medication adherence and patient health outcomes.

Learning Objectives:

• Learn to configure and use the IVR Callout feature.
• Use text and email notifications to communicate with patients throughout prescription processing.
• Use the Calendar for MTM, immunization reminders, and appointments.
• Be able to set up and use compliance packaging in SharpRx.

MULTI-SITE MANAGEMENT (MSM™) OVERVIEW WITH Q&A SESSION

Market Focus: Community, Small Chain, & Outpatient
Audience: All
Speakers: George Thomas, Sr. Trainer and Randy Burnett, Product Manager

Growing a business as an independent owner can be daunting. MSM can assist you with administrative functions, operational controls and efficiencies, and comparative insight of business performance across multiple locations.

Learning Objectives:

• Explore high-level back-office features and how they impact financials, awareness, and operational efficiency.
• Review central management features and how they impact control and continuity across multiple locations or graphical regions.
• Understand product direction based on customer feedback and the changing landscape of the community market space.

INCREASE YOUR PRIMECARE IQ

Market Focus: Institutional
Audience: PrimeCare users
Speaker: Tanya Williams, R.Ph., Assistant Product Manager

We’re purposely engaged in making PrimeCare the most comprehensive, intuitive, and scalable software solution available to institutional pharmacies. Join the PrimeCare team as we review the enhancements made in Service Packs 30, 31, and 32. Also, learn how we increased PrimeCare’s security features, made gathering information for reports easier, improved dispensing efficiency, and included other added-value features.

Learning Objectives:

• Understand high-level system features.
• Understand security upgrades implemented to increase the safety of the dispensing process.
• Learn about enhancements that add functionality to PrimeCare.

PRIMECARE BILLING MATRIX

Market Focus: Institutional
Audience: PrimeCare users
Speaker: Stephanie Lundeen, Product Analyst

The Billing Matrix is a complex billing tool in PrimeCare. It’s designed to allow price plans and charge accounts to be assigned automatically based on the matrix structure built on the Facility and Patient Billing Matrix Records. You will get an overview of the high-level set up and learn uses for the Billing Matrix. Plus, we’ll also review new features in Service Pack 32.

Learning Objectives:   

• Gain overall awareness of how the Billing Matrix is structurally designed.
• Understand high-level use of the Billing Matrix.
• Recall new features.

PRIMECARE CUSTOMIZED REPORTS

Market Focus: Institutional
Audience: All
Speaker: Beth Smith, Product Analyst

PrimeCare offers a customized report module that is used to create new reports to specifically meet your business needs. Each new customized report can be named for easier access in the future. Generating reports in PrimeCare involves a set of steps referred to as Report Logic. In this class, you will learn how to use Report Logic to create your own customized reports.

Learning Objectives:   

• Understand a high-level overview of customized reports and data exports.
• Learn how to automatically run a report through the Report Scheduler.
• Recall helpful tips and tricks to make reporting easier.

WEBCONNECT^®: FACILITY TO PHARMACY COMMUNICATION

Market Focus: Institutional
Audience: Pharmacists, pharmacy techs, management, and IT
Speaker: Erica Andrzejewski, Product Analyst

WebConnect provides access to pharmacy information at long-term care facilities and provides the most user-friendly experience possible for LTC facility staff while helping save pharmacy staff more time in the prescription filling process. WebConnect saves time, increases productivity, and improves customer service.

Learning Objectives:     

• Understand high-level features.
• Learn how to print nursing home forms/reports.
• Learn about the product roadmap for WebConnect.

GETTING THE MOST OUT OF DOCUTRACK^® 7.X

Market Focus: Community & Institutional
Audience: All
Speaker: Chelsea Grail, Implementation Manager

DocuTrack 7.x introduces new ways to manage pharmacy processes that bring users more information where and when they need it. This class will cover new features like Unified Search, Document Counts, Mass Send, Lock Icon, incoming electronic prescriptions, and many more.

Learning Objectives: 

• Understand high-level 7.x features and how they can benefit your pharmacy workflow.
• Streamline your documents by creating routing/import rules that target information in the new SCRIPT 2017071 fields.
• Learn how to load electronic prescriptions in PrimeCare/NRx from DocuTrack.
• Identify best practices.

DOCUTRACK: CONVERTING FROM SEARCH FOLDER TO FOLDER DESTINATION WORKFLOW

Market Focus: Institutional
Audience: DocuTrack administrators and users
Speaker: Keri Nelson, Implementation Manager

This class will provide you with an understanding of how to convert standard Search Folder workflow to easier-to-use Folder Destination workflow. Learn the differences, the advantages, as well as the dependencies between the two options. We will cover the benefits of switching, ease of creating, ease of managing, and conversion considerations.

Learning Objectives:        

• Understand Folder Destination workflow.
• Discover the reasons to have both Search Folder and Folder Destination in your workflow.
• Identify Folder Destination workflow best practices.
• Learn how to update document import rules to support folders.
• Learn how to convert your “No Association” search folder to “New” folder and ensure there are no black holes.

DOCUTRACK: SECURE COMMUNICATION

Market Focus: Institutional
Audience: All
Speaker: Brenda Bonnema, Product Manager

DocuTrack provides two secure communication options between facilities, physicians, patients, and the pharmacy. Learn how your pharmacy can benefit from one or both of our options.

Learning Objectives: 

• Discuss Health Information Exchange (HIE) and the role secure messaging plays in the pharmacy industry.
• Learn how the IMPACT Act relates to pharmacies.
• Identify how DocuTrack facilitates secure communication.
• Identify the added services for facilities and the patients they serve.

DOCUTRACK: FORMS PUBLISHING WORKSPACE & FORM FILL IN

Market Focus: Institutional
Audience: DocuTrack administrators and users who create DocuTrack forms
Speaker: Keri Nelson, Implementation Manager

This class will provide you with an understanding of our latest feature – Form Publishing. It allows administrators to assign document data to forms (never have a form assigned to an incorrect workflow again). Form Publishing allows for the ability to add and edit forms, reducing the need to call support. We will walk you through the steps required to establish publishing a form by business unit and customizing the default document data settings.

Learning Objectives:        

• Understand how to publish forms.
• Learn the benefits of default settings.
• Learn to import and edit PDF files.
• Identify best practices.

USING LOGIX^® TASKS TO OPTIMIZE WORKFLOW

Market Focus: Institutional
Audience: DocuTrack users
Speaker: Eddie Buchanan, Assistant Product Manager

The newest version of Logix allows for task-driven processes. In this class, Eddie will demonstrate how the assignment of routine tasks via Logix processes can help increase your staff’s accuracy and efficiency. This class will feature several common pharmacy procedures that Logix can help automate. Discussion will cover task assignment, escalation of tasks not completed within a satisfactory time frame, and the use of tasks to handle errors, clarifications, and special cases.

Learning Objectives:   

• Identify pharmacy processes that may be simplified by using Logix to assign tasks to staff.
• Demonstrate increased efficiency of a Logix-driven process versus current manual procedures.

LOGIX & SPECIALTY PHARMACY

Market Focus: Institutional
Audience: DocuTrack administrators, operational staff, management, and IT
Speaker: Eddie Buchanan, Assistant Product Manager

Specialty pharmacy must accommodate complex practices and documentation standards beyond that of the traditional institutional pharmacy. These stringent requirements necessitate efficiency and rigorous process adherence. Logix manages in-depth workflow so staff can spend more time focusing on patients.

Learning Objectives:   

• Demonstrate tracking complex intake procedures using Logix.
• Learn to use Logix to ensure compliance and manage patient forms.
• Learn about documentation for accreditations and programs specific to specialty pharmacy.

DELIVERYTRACK: WHAT’S NEW?

Market Focus: Institutional
Audience: DeliveryTrack users
Speaker: Raymond van Rooyen, Product Manager

Join this session to find out how your peers use DeliveryTrack and see what features are slated for upcoming releases. Also, suggest features you want to see in the future and preview what’s new in version 6.2.

Learning Objectives:        

• Understand the importance of managing your delivery process.
• Gain insight on how other pharmacies use DeliveryTrack to solve their logistics issues.
• Preview the DeliveryTrack product roadmap.
• Give input into the product feature set.

SYSTEMONE^® FOR HME OVERVIEW

Market Focus: HME
Audience: Owners and accounts receivable managers
Speaker: Lynn Edens, Assistant Product Manager

Make SystemOne work to its fullest potential by using the default settings. Lynn will discuss using batch options for creating transactions and for AR purposes; using Misc Notes as a tickler; and easily tracking serial numbers in your inventory and on patient records.

Learning Objectives:

• Understand using system defaults to make processing easier.
• Learn to enable staff to follow-up using Misc Notes feature.
• Use batch options for deductible and receivable adjustments.
• Track serialized inventory.

SYSTEMONE REPORT OPTIONS

Market Focus: HME businesses & pharmacies with HME
Audience: Owners and managers
Speaker: Lynn Edens, Assistant Product Manager

Do you work with general lists and reports in SystemOne? Attend this class to learn more about the data on reports, the differences between the files used, and how to save multiple variations of the same report. Look at customized lists and download those to comma delimited files to access via Excel, Word, and other programs.

Learning Objectives:

• Learn the difference between various dates used for reporting.
• Make changes to and save variations of existing canned reports.
• Get tips on custom reporting.
• Learn how to import customized reports from the QS/1 website.

SYSTEMONE ACCOUNTS RECEIVABLES

Market Focus: HME businesses & pharmacies with HME
Audience: Owners and accounts receivable managers
Speaker: Lynn Edens, Assistant Product Manager

Managing accounts receivable is essential for business success. This class will cover AR processes and how to read and understand AR reports, plus track denials.

Learning Objectives:

• Learn the essentials of tracking billing.
• Explore ways to manage denials.
• Discover best practices for reading and using AR Reports.
• Learn to balance AR.

SYSTEMONE + PHARMACY + POS

Market Focus: Pharmacies with HME
Audience: SystemOne users
Speaker: Lynn Edens, Assistant Product Manager

SystemOne, our pharmacy management systems, and our POS solution integrate well. Let’s explore the relationship between them. We will look at transferring prescriptions to HME for billing and then using the HME/POS interface to check out customers.

Learning Objectives:

• Learn what information is shared with the pharmacy, what is not, and why.
• Get an understanding of the Rx/HME set-up and transfer process.

MAKING DIRECT PRINT WORK FOR YOU

Market Focus: Institutional
Audience: DocuTrack users
Speaker: TBA

Explore various ways Integra’s Direct Print module can be used to “print” documents into DocuTrack. To receive maximum value, learn ways to set up these printers and streamline associated processes.

Learning Objectives:

• Explore how Direct Print works.
• Identify how to create highly customizable routing rules.
• Learn about additional features, like print overlays and automatic associations, which can be enabled on print.

HOW TO RECOGNIZE & MANAGE IT THREATS

Market Focus: Community & Institutional
Audience: Administrators, IT managers, and IT staff
Speaker: TBA

This class will address the ongoing, growing threat of data breaches. We will examine the types of threats your pharmacy may face and identify different groups who produce threats and the differences in these threats. The class will also detail the evolution of security threats, social engineering, and ransomware.

Learning Objectives:

• Understand the financial consequences of a data breach.
• Recognize the types of hackers and data breaches.
• Define potential threats, including spam, phishing, ransomware, social engineering, etc.
• Identify best practices for recognizing, preventing, and managing IT threats.

DISASTER RECOVERY FOR DOCUTRACK

Market Focus: Institutional
Audience: DocuTrack users and IT staff
Speaker: TBA

Learn what it takes to restore DocuTrack functionality after a disaster occurs and identify methods that can be put into place to reduce or eliminate the risk of data loss or excessive downtime.

Learning Objectives:

• Identify the minimum data requirement to get DocuTrack functional again.
• Discuss configuration methods that can be used to minimize downtime or data loss.
• Identify ways Integra’s solutions can help your pharmacy in the event of an emergency.

BUILDING SSRS REPORTS FOR OPERATIONAL ANALYTICS

Market Focus: Institutional
Audience: DocuTrack administrators (SQL business intelligence experience necessary)
Speaker: TBA

In this class, we will demonstrate how to build reports using SSRS (SQL Server Reporting Services) with DocuTrack SQL views. These allow your pharmacy to better gauge staffing efficiency, monitor product usage, document volume, and more.

Learning Objectives:

• Identify what data views are available in DocuTrack to facilitate reporting.
• Learn to group, sort, and total results.
• Explore examples of charts in reports.
• Simplify SQL reporting to make it easier to understand.

TECHNOLOGY ARCHITECTURE IN THE PHARMACY OF THE FUTURE

Market: Community & Institutional
Audience: Technology decision makers (IT staff)
Speaker: Abel Cruz, Vice President of Cloud Computing – Smith Technologies

The ways in which medications are prescribed, dispensed, and administered are rapidly changing. Health Information Technology (HIT) is central to this transformation and includes a broad array of emerging technologies and tools. As an IT professional, you play a vital role in helping your organization reach beyond real-time claims adjudication. Come learn about some of the emerging technologies and HIT trends that can positively affect patient care, improve patient outcomes, and reduce the cost of care, by transforming the technology architecture of pharmacy.

Learning Objectives:

• Learn about the technology behind pharmacogenomics, medication adherence, drug inventory management, and more.
• Explore what the technical architecture would look like if pharmacies incorporated critical disruptive and emerging technologies.
• Learn which techniques and tools you can borrow from the high-tech industry to help embrace the technological future of pharmacy.